Blog: 5 Reasons Customers choose USG over the Competition
As a company, we hold ourselves to provide our customers with a list of corporate attributes to help us provide our customers with a safe and quality end-product. We are committed daily to being the best specialty services contractor in the process industry. Our commitment is driven by these five attributes: safety, quality, effectiveness, partnership, and continuity.
- Safety
- We have built our company with a commitment to safety and above all else, our employees work performance, is driven by this responsibility. Our staff is an integral part of our safety culture and we encourage them to take a hands-on approach while in our home office, on a field assignment and through the development of safety processes for continual company improvement. We know through a safety commitment from every member of our team that we can accomplish our goal of zero accidents. We want every member of our team to return home safely.
- Quality
- We pride ourselves on providing quality services in every facets of the project. We work with our customers to develop quality programs and processes that help decrease the possibility of shortcomings happening on the job-site. Additionally, our team is built with talented and experienced personnel who are the driving force of our organization. Their commitment to their craft as well as their interest in being cross-trained help provide our customers with a superior product.
- Effectiveness
- We have made a commitment to grow our team. Our goal is to produce high-quality results for our customers. We set ourselves apart from the competition by building a team of skilled employees and not just assembling a workforce. Our craftsmen are specialized in their skill sets and our supporting staff is cross-trained to honor our commitment to providing our customers with superior service.
- Partnership
- United Services Group provides our customers with a partner that unites with them to assure their project scope is completed in accordance with their specifications. By becoming part of the project in the early stages, we are able to provide our customers with additional help in the planning phase; off the project, finding ways to improve the schedule and budget for the projects. Additionally, working with our customers on multiple projects, we are able to provide them a level of comfort knowing our business and team from the inside out.
- Continuity
- Offering our customers, a variety of specialty field services provides them with a contractor who is committed to the duration of their project. Being able to tie into every aspect of their project provides our customers peace of mind because our team is handling multiple facets of the project, keeping it on schedule. Additionally, this continuity provides a cost-savings to our customers by limiting mobilization and providing stability by using the same craft personnel to perform multiple projects.
These five reasons allow United Services Group to thrive in the competitive process industry by proving clients with service excellence. Much more than just a corporate motto, Achieving Service Excellence is a battle cry for each member of our team starting at the top of our organization.
Each member of our team is tasked from the moment they are hired on with United Services Group to provide service excellence to our customers through their safety-first mindset and commitment to proving our customers with quality. As a company, the commitment to service excellence provides us an opportunity to not just perform a job for a customer but to build a partnership with them for years to come.